Return Policy

CAVIAR GEMS proudly provides the finest dried caviar for top chefs and mixologists and the aspiring home cook alike. If you are in any way unhappy with your purchase, please contact us. For questions about refunding or replacing items from a recent order, please email info@caviargems.com.

 

We currently do not accept returns for opened or unopened product, as it is not safe for us to allow items to re-enter our warehouse and food-processing facility once they have been received by a customer. To return a product purchased from one of our partner retailers, please reach out to that retailer directly.  

 

If your product was damaged in transit and is deemed unsafe for consumption, you may be eligible for a replacement or refund. Photo documentation is required.

 

Lost packages may be eligible for replacement or refund only with a valid carrier claim. Our common carriers are FedEx, UPS, and USPS. UPS claims may be submitted 24 hours after estimated delivery date. FedEx and UPS claims take 10 business days for resolution. USPS claims may be submitted 15 days after the ship date and take 5–7 business days for resolution.